About Us - orchard-port

Our Story

Founded in Manchester, orchard-port emerged from a recognition that small and medium businesses deserved access to the same quality payment infrastructure as larger corporations. Too often, we witnessed local businesses struggle with outdated terminals, excessive fees, and poor support from their payment providers.

Our founding team brought together expertise from banking, retail technology, and logistics to create an integrated approach to payment services. Rather than simply processing transactions, we aimed to become genuine partners in our clients' operational success.

Today, we serve over twelve hundred businesses across the United Kingdom, processing billions in transactions annually while maintaining the personalised service that defined our earliest days.

Modern office workspace with collaborative team environment

Our Approach to Payment Services

Three principles guide every decision we make and every service we deliver

Transparency First

No hidden fees, no unexpected charges. Every cost is communicated clearly before you commit, and our pricing remains consistent throughout your contract term. We believe trust is built through clarity.

Security as Standard

Every system we deploy meets or exceeds industry security requirements. From encrypted terminals to secure cash logistics, protection of your funds and data is non-negotiable in everything we do.

Partnership Mindset

Your success directly influences ours. This alignment means we actively seek ways to reduce your costs, improve your efficiency, and support your growth rather than simply collecting fees.

How Our Business Operates

Our revenue comes from competitive service fees charged for payment processing, equipment rental, and cash logistics services. We earn when you process transactions successfully, which creates natural alignment with your business goals.

For card payments, we negotiate aggregated rates with payment networks and pass savings on to our clients. Cash services are priced based on collection frequency and volume, with discounts available for regular scheduling.

We do not resell client data, and we maintain strict separation between our operational services and any marketing activities. Your business information remains confidential and is used solely for service delivery.

Financial data analysis and business reporting

Leadership Team

Experienced professionals committed to delivering excellence in payment services

RB

Rebecca Thornton

Chief Executive Officer

AT

Andrew Mitchell

Chief Operations Officer

KP

Katherine Price

Head of Client Services

JD

James Davidson

Technical Director

About Our Company